Iso FIt Branded App: Complete Guide

Iso Fit Branded App

Article Summary

This article explains everything you need to know about the Iso FIt branded app powered by Mindbody. Whether you're booking your first class, navigating the app features, or troubleshooting issues, this guide provides step-by-step instructions to help you get the most from your mobile booking experience.

What is the Iso Fit Branded App?

The Iso FIt branded app is a mobile application powered by Mindbody that allows you to book Pilates classes, manage your schedule, and access your account information directly from your smartphone or tablet. This custom-branded app provides a way to connect with Iso Fit's programs and services.

Important Note About App Development: The Iso FIt app is developed and maintained by Mindbody, the industry-leading studio management software provider trusted by thousands of fitness and wellness businesses worldwide. While we provide this branded app experience for your convenience, Iso FIt does not control the app's development, updates, or core functionality. For technical issues related to app performance, features, or bugs, resolution depends on Mindbody's development timeline. We appreciate your patience and understanding as we work within these technical limitations to provide the best possible service.

Key Features:

  • Book and cancel classes in real-time
  • View your class schedule and history
  • Access account information and purchase history
  • Receive push notifications for class reminders
  • Browse available training programs and workshops
  • Make payments and manage payment methods

How to Download and Set Up the App

Step 1: Download the App

  1. Open the App Store (iOS) or Google Play Store (Android)
  2. Search for "Iso FIt" or use the direct download link provided by your studio
  3. Tap "Install" or "Get" to download the app
  4. Wait for the installation to complete

Step 2: Create Your Account or Sign In

  1. Open the Iso FIt app
  2. Choose one of these options:
    • New User: Tap "Sign Up" and enter your email, create a password, and fill in your profile information
    • Returning User: Tap "Sign In" and enter your existing Mindbody credentials
  3. Verify your email address if prompted
  4. Complete your profile setup

How to Book Classes

Booking Your First Class

  1. Open the Iso FIt app and sign in
  2. Tap "Book"  from the main menu
  3. Select your preferred date from the calendar view
  4. Browse available classes and tap on your desired session
  5. Review class details including:
    • Instructor name
    • Class type and level
    • Duration and location
    • Available spots
  6. Tap "Book" or "Reserve"
  7. Confirm your booking and payment method if required
  8. Look for the confirmation message and booking reference


Managing Your Bookings

  1. Access "Profile" and then "Schedule"
  2. View upcoming classes with details
  3. To cancel a class:
    • Tap on the booked class
    • Select "Cancel Booking"
    • Confirm cancellation (note cancellation policies)
  4. To reschedule:
    • Cancel your current booking
    • Book a new class following the booking steps above

App Navigation Guide

  • Home: Overall dashboard
  • Book: Book appointments and classes
  • Buy: Purchase services
  • Profile: See schedule, history, packages and wallet
  • Settings: Manage app preferences and notification settings

Payment and Purchase Management

  1. Navigate to "Profile" > "Wallet"
  2. Add or update credit cards and payment information
  3. View purchase history and receipts
  4. Manage membership or package details

Troubleshooting Common Issues

App Won't Load or Crashes

  1. Force close the app completely
  2. Restart your device
  3. Ensure you have a stable internet connection
  4. Ensure you are using the latest version the app (as of 08 Sep 2025), The latest version for iOS 16.2 with an app version of v7.808.0 (vv7.808.0). Requires iOS 14.0 or later. The latest for android 13.0 with an app version of 8.1.1). Requires Android 11 and up. 
  5. If issues persist, delete and reinstall the app (NOTE: Mindbody tech support team will always request this and will go no further unless this has been attempted)

Login Problems

  1. Verify you're using the correct email and password
  2. Try the "Forgot Password" option to reset your credentials
  3. Check if your account is linked to the correct studio location
  4. Clear the app cache (Android) or reinstall the app (iOS)
  5. Contact us/support if you continue experiencing login issues

Schedule issues

Sometimes it is possible that your full schedule is not showing on the app. In this case:
  1. Ensure you are using the latest version the app (as of 08 Sep 2025), The latest version for iOS 16.2 with an app version of v7.808.0 (vv7.808.0). Requires iOS 14.0 or later. The latest for android 13.0 with an app version of 8.1.1). Requires Android 11 and up. 
  2. If issues persist, delete and reinstall the app (NOTE: Mindbody tech support team will always request this and will go no further unless this has been attempted)
  3. Try refreshing the class schedule by pulling down on the screen
  4. Note: client schedules in branded web tools only display bookings up to 90 days into the future. For any bookings beyond this window, clients should log in to your Mindbody consumer site to view their complete schedule. Additionally, if changes were recently made to bookings, it may take up to 72 hours for these updates to appear in the branded app due to nightly server updates.

App Running Slowly

  1. Close other apps running in the background
  2. Check available storage space on your device
  3. Ensure you have a strong internet connection
  4. Update the app to the latest version
  5. Restart your device
  6. Ensure you are using the latest version the app (as of 08 Sep 2025), The latest version for iOS 16.2 with an app version of v7.808.0 (vv7.808.0). Requires iOS 14.0 or later. The latest for android 13.0 with an app version of 8.1.1). Requires Android 11 and up. 
  7. If issues persist, delete and reinstall the app (NOTE: Mindbody tech support team will always request this and will go no further unless this has been attempted)

Alternative Solutions

If the App Isn't Working


If Your Issue Isn't Resolved

  1. Take screenshots of any error messages
  2. Note the exact steps you took when the problem occurred
  3. Check your internet connection and try again
  4. Contact customer support with specific details about your issue

Our team is here to ensure you have a smooth experience with our mobile app and Pilates programs.

    • Related Articles

    • Iso Fit Reward Points

      Iso Fit Reward Points: Complete Guide to Earning and Redeeming Article Summary Learn how Iso Fit's reward points program works, including how to check your balance, redeem points for future purchases, and understand important restrictions on point ...

    • Iso Fit - Location & Accessibility Guide

      Iso Fit - Location & Accessibility Guide Article Summary This article provides location details, contact information, and accessibility options for the Iso Fit Central Centre studio. It helps both new and existing clients find the studio, understand ...

    • Understanding Studio Sessions at Iso Fit

      Studio Sessions at Iso Fit provide personalized Pilates and GYROTONIC® training with dedicated instructor attention (Private or Semi Private). This article explains the options available to you and the difference between Private and Semi-Private ...

    • Iso Fit Payment Instructions

      Bank Transfer Bank: HSBC Bank address: No.1 Queen’s Road Central, Hong Kong Swift code: HSBCHKHHHKH Bank Beneficiary name: Body Reform Studios Ltd Note: On internet banking the accout name may show up as ISO FIT O/B BODY R S LTD Bank Code: 004 ...

    • Iso Fit Package Validity Period

      Iso Fit Package Validity Period Is there a time limit on the validity of my package? Each package has a specific validity period. Packages expire after this period, and a new one must be purchased. Be sure you can comfortably complete all sessions in ...