Fix Wrong Package Credit for Group Classes | Iso Fit Help

How to Reallocate Group Classes to the Correct Package in Mindbody

If you attended a Mat Group Class but noticed your Reformer/Equipment package was charged instead (or vice versa), we can fix this for you. Unfortunately this is a quirk in the system that we cannot do anything about - this sometimes happens with our free promotional classes because both class types show as $0 in our system.

How to Tell If This Happened to You

Check your account in the Mindbody app or website. You might notice:

  • You attended a Mat Group Class, but a credit was deducted from your Reformer/Equipment package
  • You attended a Reformer Group Class, but a credit was deducted from your Mat package
  • Your remaining class credits don't match what you expected after attending a class

What You Need to Do

Idea

Not to worry! Contact Iso Fit and we'll reallocate the class(es) for you. 

Our team can quickly move the class visit to the correct package in our system. This process takes just a few minutes and will restore your class credits to the right balance.

How to reach us - https://isofit.com.hk/contact-us/ 


Notes
This issue most commonly occurs with our free promotional classes and unlimited packages. If you notice any discrepancy in your class credits after attending a session, please reach out to us right away so we can correct it for you.

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