Article Summary

This article contains the complete Terms and Conditions that all Polestar students must read and agree to before accessing Iso Fit mentorship services. These terms cover payment and booking procedures, package requirements, practice teaching rules, studio conduct expectations, and compliance requirements. Agreement to these terms is mandatory for all mentorship activities at Iso Fit.

Before You Begin

Why These Terms Matter

These Terms and Conditions establish clear expectations for all Polestar students using Iso Fit mentorship services. They protect both you and the studio by outlining:

• Your rights and responsibilities as a student
• Payment and cancellation procedures
• Studio access and booking requirements
• Safety and conduct expectations
• Consequences for policy violations

When You Need to Accept These Terms

You must read and accept these Terms and Conditions:

• Before your first mentorship session at Iso Fit
• When purchasing a mentorship package through Mindbody
• Before accessing any unsupervised or supervised mentorship activities
• Before bringing practice clients to the studio

How to Accept

Acceptance of these terms will be required through our booking system before you can:

• Purchase a mentorship package
• Book unsupervised practice sessions
• Access studio facilities for mentorship activities
• Register practice clients

Terms and Conditions

All Polestar students must read and agree to these terms before accessing Iso Fit mentorship services. By using our services, you accept these conditions.

Payment and Booking

• Payment: Mentorship packages are purchased via Mindbody using a monthly contract. You are not required to pay the full package upfront—charges will be processed monthly. Any charges applied are non-refundable.
• Authorization Required: All session times must be authorized by Iso Fit in advance. Iso Fit has absolute discretion to approve or deny any session request. Students may be refused a requested session time if space is not available—in such cases, no recourse is available.
• Cancellation: Cancel at least 4 hours before your session to avoid charges. Cancellations within 4 hours or no-shows will be charged the single session fee, which is non-refundable.
• Session Limits: Maximum 2 unsupervised sessions per day.
• Check-In: You must check in either using the check in system or by identifying yourself with the front desk (name and student number) before each session.

Package Terms

• Purchase Required: Every participant (students and practice clients) must purchase a package or pay the single session fee.
• Monthly Contracts: Mentorship packages are purchased through Mindbody on a monthly payment contract. Charges are processed monthly throughout the package validity period.
• Package Cancellation: All mentorship packages can be cancelled with one month's notice. Notice must be provided in writing to Iso Fit.
• Validity: The packages included in the mentoring programme will not be valid after the student has taken the corresponding Polestar Qualification exam, or after the validity period, whichever comes first. Packages are non-transferable.
• No Refunds: Any charges applied (monthly package payments, no-show fees, late cancellation fees, or single session fees) are non-refundable.
• Recording: All purchases and attendance are recorded in the studio system.

Practice Teaching Requirements

• Waivers: Anyone you teach must sign the Iso Fit waiver before the session starts.
• Payment: Practice clients must purchase a package or pay the single session fee before participating.
• No Fees: You may not charge fees to persons you teach during supplementary mentoring hours.

Studio Rules

• Priority Access: Iso Fit clients have first priority on equipment and space. You must vacate areas or equipment when requested by staff.
• Supervision: Unsupervised sessions may not take place unless there is an Iso Fit staff member or teacher present in the studio.
• Cleanliness: Keep the studio tidy. Return equipment to proper locations after use.
• Environment: Maintain a quiet, respectful atmosphere for all clients and students.
• Instructions: Follow all directions from Iso Fit management, teachers, and Polestar educators immediately.
• Unbooked Students: Students who haven't booked and registered may be asked to leave.

Code of Conduct

• Professional Behavior: Treat all staff, clients, and students with respect and professionalism.
• Safety: Practice within your skill level. Report injuries or equipment problems immediately.
• Scope of Practice: Only practice techniques covered in your coursework. Never misrepresent your certification status.
• Honesty: Accurately log practice hours and represent your student status truthfully.

Compliance and Termination

• Right of Admission: Right of admission reserved. You must fully comply with all Iso Fit and Polestar rules and policies, or you may be asked by front desk staff to leave the premises.
• Applicable Policies: All Polestar rules and policies as set out in the terms and conditions of course enrollment, as well as general Iso Fit rules, will apply.
• Termination: Violation of these terms may result in immediate termination of access. Any charges applied prior to termination are non-refundable.

Frequently Asked Questions

Payment and Packages

Q: Do I have to pay for the full mentorship package upfront?

No. Mentorship packages are purchased through Mindbody on a monthly payment contract. Charges are processed monthly throughout the package validity period, so you don't need to pay the full amount upfront.

Q: Can I get a refund if I cancel my package?

No. All charges applied are non-refundable, including monthly package payments, no-show fees, late cancellation fees, and single session fees. However, you can cancel your package with one month's written notice to stop future charges.

Q: How do I cancel my mentorship package?

Provide one month's written notice to Iso Fit. Contact us at https://isofit.com.hk/contact-us/ to submit your cancellation notice.

Q: What happens to my package when I take my Polestar exam?

Your package automatically expires after you take your corresponding Polestar Qualification exam, even if the validity period hasn't ended. This ensures packages are used for active training only.

Booking and Cancellation

Q: How far in advance do I need to cancel to avoid charges?

You must cancel at least 4 hours before your scheduled session. Cancellations made within 4 hours of the session start time will be charged the single session fee.

Q: What happens if I don't show up for my booked session?

You will be charged the single session fee for no-shows. This charge is non-refundable.

Q: Can I book as many sessions as I want in one day?

No. Students may attend a maximum of 2 unsupervised mentoring sessions per day.

Q: What if I request a session time but there's no space available?

Iso Fit has absolute discretion to approve or deny session requests based on space availability. If you're refused due to unavailability, no recourse is available. We recommend booking in advance and being flexible with timing.

Practice Teaching

Q: Can I bring my own practice clients?

Yes, but every practice client must purchase a package or pay the single session fee before participating. They must also sign the Iso Fit waiver before the session starts.

Q: Can I charge my practice clients for sessions?

No. You may not charge fees to persons you teach during supplementary mentoring hours. These are training sessions, not paid client sessions.

Q: What if my practice client doesn't want to pay?

Payment is mandatory for all participants. If your practice client doesn't purchase a package or pay the single session fee, they cannot participate in the session.

Studio Access

Q: Can I just show up without booking?

No. All session times must be authorized by Iso Fit in advance. Students who haven't booked and registered for their session may be asked to leave.

Q: Do I need to check in every time?

Yes. You must check in either using the check-in system or by identifying yourself with the front desk (name and student number) before each session.

Q: What if a paying client needs the space I'm using?

Iso Fit clients have first priority on equipment and space. You must vacate areas or equipment when requested by staff.

Violations and Termination

Q: What happens if I violate these terms?

Violation of these terms may result in immediate termination of access to mentorship services. Any charges applied prior to termination are non-refundable. You may also be asked by front desk staff to leave the premises.

Q: Can I appeal a termination decision?

Right of admission is reserved, and you must fully comply with all Iso Fit and Polestar rules and policies. For questions about specific situations, contact Iso Fit management.

Getting Help

Questions About These Terms?

If you have questions about these Terms and Conditions or need clarification on any policy, please contact us:

Contact Iso Fit: https://isofit.com.hk/contact-us/